Privacy Policy

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website (contact forms, consultation requests)
• Create an account or register for our services
• Enter into a service agreement with us
• Communicate with us via email, phone, or other channels
• Subscribe to our newsletters or marketing communications
• Apply for employment or contractor positions

This information may include:

• Identity Information: Name, job title, company name
• Contact Information: Email address, phone number, mailing address
• Financial Information: Billing address, payment card details (processed by our payment processors)
• Professional Information: Resume, work history, professional qualifications
• Communications: Content of emails, messages, and other correspondence

1.2 Information Collected Automatically

When you access our website, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, links clicked, referring URL
• Location Information: General location based on IP address
• Log Data: Server logs, error reports, and diagnostic information

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and referral sources
• Social media platforms (if you interact with our social media presence)
• Public databases and information aggregators
• Background check services (for employment purposes, with your consent)

1.4 Client Data

In the course of providing our services, we may process data provided by our clients ("Client Data"). We process Client Data solely on behalf of and under the instructions of our clients, who are the data controllers for such data. Our use of Client Data is governed by our service agreements with clients.

We use the information we collect for the following purposes:

2.1 Service Delivery

• To provide, maintain, and improve our services
• To process and fulfill your requests and orders
• To communicate with you about projects and deliverables
• To provide customer support and respond to inquiries

2.2 Business Operations

• To process payments and manage billing
• To maintain records and documentation
• To analyze and improve our services and operations
• To develop new products and services

2.3 Communications

• To send administrative communications (service updates, security alerts)
• To send marketing communications (with your consent where required)
• To respond to your inquiries and requests

2.4 Legal and Security

• To comply with legal obligations and regulatory requirements
• To enforce our terms of service and other agreements
• To protect our rights, privacy, safety, or property
• To detect, prevent, and address fraud, security issues, or technical problems

2.5 Legal Basis for Processing (for EEA/UK Residents)

Where applicable, our legal bases for processing personal data include:

• Contract: Processing necessary to perform our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with legal requirements
• Consent: Processing based on your specific consent

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We engage third-party service providers to assist with our business operations, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring services
• Email and communication platforms
• Customer relationship management systems

These providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

3.2 Professional Advisors

We may share information with our lawyers, accountants, auditors, and other professional advisors in connection with the services they provide to us.

3.3 Business Transfers

In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy, we may transfer or assign your information as part of such transaction.

3.4 Legal Requirements

We may disclose information when we believe in good faith that disclosure is required:

• To comply with applicable law, regulation, or legal process
• To respond to valid requests from government authorities
• To protect our rights, privacy, safety, or property
• To investigate potential violations of our terms or policies

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced functionality and personalization
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

4.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device
• Delete individual or all cookies
• Block cookies from specific or all websites
• Set your browser to notify you when cookies are being set

Please note that disabling certain cookies may affect the functionality of our website.

4.3 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals. However, you can manage your privacy preferences using the cookie settings and browser controls described above.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and testing
• Employee training on data protection
• Incident response procedures
• Secure data disposal practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents that may occur.

We retain personal information for as long as necessary to:

• Provide our services and fulfill the purposes described in this Privacy Policy
• Comply with legal, regulatory, and contractual obligations
• Resolve disputes and enforce our agreements
• Maintain business records for tax, accounting, and audit purposes

When personal information is no longer needed, we securely delete or anonymize it. Specific retention periods vary based on the type of information and applicable legal requirements.

Depending on your location and applicable law, you may have certain rights regarding your personal information:

7.1 Rights Available to All Users

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data (subject to legal exceptions)
• Opt-Out: Unsubscribe from marketing communications at any time

7.2 Additional Rights for California Residents (CCPA/CPRA)

California residents have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by businesses
• Opt-out of the sale or sharing of personal information
• Non-discrimination for exercising privacy rights
• Correct inaccurate personal information
• Limit use and disclosure of sensitive personal information

We do not sell personal information as defined under California law.

7.3 Additional Rights for EEA/UK Residents (GDPR)

If you are located in the European Economic Area or United Kingdom, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to certain processing activities
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at info@sayoos.com. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing certain requests.

Our operations are primarily based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

For transfers from the EEA/UK to the United States, we rely on appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure adequate protection of your personal data.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information. If you believe we may have collected information from a child, please contact us immediately.

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Provide notice through our website or by other appropriate means
• Obtain your consent where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We are committed to resolving any complaints about our collection or use of your personal information. We will respond to all inquiries within a reasonable timeframe.